EXCHANGES & RETURNS

EXCHANGE POLICY

We offer a 14-day exchange. Product(s) must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the item(s) back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing.

 

Engraved and custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

If you want to exchange for a different product entirely, you may need to pay the difference in RRP.

RETURNS POLICY

We offer a 14-day returns policy. Please contact us within 14 days with your order number, a brief explanation of why you are returning the goods. 

Item(s) must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

You will be responsible for paying for your own shipping costs for returning your item(s).

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.